Setting up the IT infrastructure is often viewed as a big challenge. But once operational, it's an even bigger challenge to keep the infrastructure running in a highly available and efficient manner.
We manage your entire IT infrastructure — from desktops and networks to servers and data centres. Our dedicated on-site teams handle day-to-day operations, incident management, change management and capacity planning to keep systems at peak performance.
We deploy qualified IT help desk engineers at customer sites to provide first-line and second-line support. Our staff handle ticketing, user queries, software installations, access management and escalation workflows.
Scheduled preventive maintenance programmes for all IT assets — cleaning, health checks, firmware updates, battery replacements and performance tuning. We prevent failures before they impact your business.
24/7 monitoring of network devices, servers and critical infrastructure. We use industry-standard tools to track performance, detect anomalies and trigger proactive remediation — ensuring SLA compliance and high availability.
All our facilities management engagements are governed by detailed Service Level Agreements. We track KPIs such as response time, resolution time, first-call resolution rate and customer satisfaction — and provide monthly MIS reports.
Complete lifecycle management of IT assets — from procurement and deployment through maintenance, upgrade and eventual decommissioning. We maintain a comprehensive asset register and ensure optimal utilisation across the estate.
With ISO 9001:2008 certified processes, 350+ trained professionals and 27+ years of experience, Infocare ensures your IT operations run smoothly — so you can focus on your core business.